Introduction

Jennifer Moore, LCSW ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

Personal Information You Provide:

• Name, email address, phone number

• Information provided in intake forms, assessments, and session notes

• Payment and billing information

• Communication records (emails, messages, session recordings if consented)

• Health information relevant to coaching services

Automatically Collected Information:

• Website usage data, IP address, browser information

• Cookies and similar tracking technologies

• Analytics data to improve our services

How We Use Your Information

Primary Purposes:

• Provide coaching and therapeutic services

• Schedule and conduct sessions

• Process payments and maintain billing records

• Communicate about services, appointments, and programs

• Improve our services and website functionality

Legal Basis for Processing:

• Your consent for coaching services

• Contractual necessity to provide services

• Legitimate interest in improving our business

• Legal compliance where required

Information Sharing and Disclosure

We may share your information only in these circumstances:

With Your Consent: When you explicitly authorize us to share information

Service Providers: Third-party providers who assist with:

• Payment processing (Stripe, PayPal)

• Scheduling platforms (Calendly, GoHighLevel)

• Email marketing (ConvertKit, Mailchimp)

• Video conferencing (Zoom)

Legal Requirements: When required by law, court order, or legal process

Professional Consultation: With other licensed professionals for clinical consultation (with identifying information removed when possible)

Emergency Situations: When necessary to prevent serious harm to you or others

We will never:

• Sell your personal information

• Share your information for marketing purposes without consent

• Disclose session content without your explicit permission (except as required by law)

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encrypted data transmission (SSL certificates)

• Secure storage of client records

• Limited access to authorized personnel only

• Regular security audits and updates

• HIPAA-compliant practices for health information

Your Rights and Choices

You have the right to:

• Access your personal information we hold

• Request correction of inaccurate information

• Request deletion of your information (subject to legal/professional requirements)

• Opt-out of marketing communications

• Request a copy of your information

• File a complaint with supervisory authorities

To exercise these rights: Contact us at [email protected] or (404) 272-6922

Data Retention

Client Records: Maintained per state licensing requirements (typically 7-10 years after last contact)

Marketing Data: Until you unsubscribe or request deletion

Website Analytics: Anonymized data retained for business improvement

Financial Records: Per tax and business requirements (typically 7 years)

International Users

Our services are primarily intended for U.S. residents. If you're outside the U.S., your information may be transferred to and processed in the United States, where privacy laws may differ from your jurisdiction.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors without parental consent.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the effective date. Continued use of our services constitutes acceptance of the updated policy.

Contact Information

For privacy-related questions or concerns:

Jennifer Moore, LCSW
Email: [email protected]
Phone: (404) 272-6922
Address: 2 SW Fourth on Junipero , Carmel By the Sea California 93921